At Lenis Tools, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
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You may request a return within 14 days from the date of delivery.
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To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
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Certain items, such as customized or clearance products, may not be eligible for return.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days.
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Refunds will be issued through the same method used during purchase.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at [email protected] with your order details and photos of the issue. We will arrange a replacement or refund as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, you may return the original item for a refund and place a new order.
Contact Us
For questions regarding returns or refunds, reach out to us at:
Email: [email protected]